Privacy Policy

This Privacy Policy governs the processing of the personal data of Users who access, browse, contact, request information, subscribe, contract, or use the services available through the website www.racks.university.

The controller responsible for the processing of your personal data is:

Racks Educational AI USA LLC

8180 NW 36 Street, Suite 316

Doral, FL 33166

Miami-Dade County, Florida

United States of America

Email: info@racks.university

Website: www.racks.university

For the purposes of Article 27 of the General Data Protection Regulation, Racks Educational AI USA LLC has designated the following representative in the European Union:

RANGA VENTURES, S.L.

NIF: B21862487

Registered address: Avda. Cardenal Herrera Oria, nº 63, planta 4, 28034, Madrid, España

Contact email: hello@racks.house

Users located in Spain or in the European Union may contact the representative in the European Union regarding any matter related to the processing of their personal data, without prejudice to their right to contact Racks Educational AI USA LLC directly at info@racks.university.

Racks Educational AI USA LLC has not appointed a Data Protection Officer, as it is not required to do so under applicable law.

For any matter related to the processing of personal data, the User may contact info@racks.university or, where applicable, the representative in the European Union indicated above.

This Privacy Policy applies to the personal data processed by Racks Educational AI USA LLC through the website, forms, electronic communications, information request processes, enrollment, contracting, participation in activities, subscription to commercial communications, or use of services linked to the website.

The responsible entity is established in the United States. However, where the website, services, programs, or activities are directed at Users located in Spain or in the European Union, their personal data shall be processed taking into account any obligations that may apply under the General Data Protection Regulation, Ley Orgánica 3/2018, de Protección de Datos Personales y garantía de los derechos digitales, and any other applicable legislation.

Depending on the relationship the User maintains with Racks Educational AI USA LLC and on the form, service, or feature used, the following categories of personal data may be processed:

a) Identification data: first name, last name and, where applicable, identification document when necessary for contracting, billing, or compliance with legal obligations.

b) Contact data: email address, telephone number, postal address, or country of residence.

c) Academic or professional data: information regarding studies, professional profile, educational interests, experience, company, position, or field of activity, when the User provides it voluntarily or when it is necessary for the provision of the service.

d) Data relating to requests or communications: information included in inquiries, forms, requests, commercial communications, emails, messages, or interactions with the entity.

e) Contracting and billing data: data necessary to manage enrollments, registrations, payments, billing, contracted services, incidents, support, renewals, or claims.

f) Payment data: information necessary to process payments, where applicable, through payment providers or gateways. Racks Educational AI USA LLC will not directly process full bank card details unless expressly stated otherwise.

g) Browsing and website usage data: IP address, online identifiers, technical device data, browser, operating system, pages visited, date and time of access, interactions with the website, and data derived from the use of cookies or similar technologies, where applicable.

h) Image or voice data: only when the User participates in events, sessions, webinars, classes, recordings, or activities in which such processing is expressly disclosed and a valid legal basis exists for it.

Special categories of personal data will not be requested unless strictly necessary for a specific purpose and the User is expressly informed.

Personal data may be processed for the following purposes:

a) To manage inquiries, requests, or communications submitted by Users through forms, email, or other available channels.

b) To respond to requests for information about programs, educational services, events, academic activities, content, or initiatives of Racks Educational AI USA LLC.

c) To manage the pre-contractual or contractual relationship with students, clients, interested parties, collaborators, or participants.

d) To manage enrollments, registrations, reservations, payments, access, platform sign-ups, and participation in programs, events, webinars, classes, information sessions, or educational activities.

e) To provide the contracted or requested services, including support, student or client service, and academic, administrative, and operational management.

f) To issue certificates, records of participation, receipts, invoices, or other documents linked to the services, programs, or activities, where applicable.

g) To send commercial communications, newsletters, news, promotions, and information about programs, services, events, or content, provided that a valid legal basis exists for doing so.

h) To manage unsubscription, objection, or withdrawal of consent regarding the sending of commercial communications.

i) To analyze the use of the website, measure its performance, improve the User experience, and optimize content, features, and services, where cookies or similar technologies are used in accordance with the Cookie Policy.

j) To comply with legal, administrative, tax, accounting, regulatory, or other applicable obligations.

k) To prevent misuse of the website, fraud, unauthorized access, security incidents, or activities contrary to applicable law or to the entity's legal texts.

l) To manage claims, legal inquiries, proceedings, audits, requests from authorities, or the defense of the rights and legitimate interests of Racks Educational AI USA LLC.

The processing of personal data shall be based, depending on the case, on the following legal bases:

a) Consent of the data subject: for the management of certain forms, the sending of commercial communications, newsletter subscriptions, acceptance of non-essential cookies, or participation in activities requiring specific consent.

b) Performance of a contract or implementation of pre-contractual measures: when the User requests information about a program or service, completes an enrollment, contracts a service, participates in an activity, or when it is necessary to manage the contractual relationship.

c) Compliance with legal obligations: when it is necessary to process or retain data in order to comply with tax, accounting, administrative, regulatory, consumer, or data protection obligations, or with requests from competent authorities.

d) Legitimate interest: to ensure the security of the website, prevent fraud or misuse, handle claims, retain evidence of acceptance of terms, manage communications with existing clients, or protect the rights and legitimate interests of Racks Educational AI USA LLC, provided that the fundamental rights and freedoms of the User do not prevail.

Where processing is based on consent, the User may withdraw it at any time, without affecting the lawfulness of processing carried out prior to such withdrawal.

Personal data may be communicated to or made accessible to the following recipients, where necessary to fulfill the stated purposes:

a) Technology providers, hosting, website maintenance, analytics tools, CRM, email marketing, automation, educational platforms, communication tools, technical support, or internal management.

b) Payment service providers, banking institutions, billing platforms, or tools necessary to process payments, enrollments, or contracts.

c) Legal, tax, accounting, and administrative advisors, consultants, auditors, or professional providers necessary for the management of the business.

d) Providers involved in the organization of events, webinars, sessions, educational programs, or academic activities, where necessary to manage the User's participation.

e) Public, administrative, regulatory, judicial, or law enforcement authorities, where a legal obligation or valid request exists, or where necessary for the defense of rights or legitimate interests.

Providers that process personal data on behalf of Racks Educational AI USA LLC must do so in accordance with its instructions and under the appropriate contractual safeguards.

Given that Racks Educational AI USA LLC is established in the United States, the processing of personal data may involve an international transfer of data outside the European Economic Area.

Likewise, certain technology or service providers used by the entity may be located outside the European Economic Area or may process data from third countries.

Where the General Data Protection Regulation applies, such international transfers shall be carried out in accordance with the safeguards provided for by applicable law, including, where appropriate:

a) Adequacy decisions adopted by the European Commission.

b) Standard contractual clauses approved by the European Commission.

c) The provider's adherence to the EU-US Data Privacy Framework, where applicable.

d) Binding corporate rules, additional contractual safeguards, or other valid mechanisms under data protection law.

e) Derogations provided for by applicable law for specific situations, where appropriate.

The User may request additional information about the safeguards applied to international transfers by writing to info@racks.university or to the representative in the European Union indicated in this Privacy Policy.

Personal data will be retained for the time necessary to fulfill the purpose for which it was collected and, thereafter, for the periods necessary to address any legal obligations or liabilities.

In particular:

a) Data from inquiries or requests for information: for the time necessary to handle the request and, as a reference, for a maximum of twelve (12) months, unless a subsequent relationship arises or it is necessary to retain the data for a longer period.

b) Newsletter or commercial communications data: until the User withdraws consent, requests unsubscription, or objects to the processing.

c) Data of clients, students, participants, or contracting users: for the duration of the contractual or service relationship and, thereafter, for the applicable statutory periods.

d) Billing, payment, and accounting documentation data: for the periods required by applicable tax, accounting, or administrative legislation.

e) Data relating to claims, incidents, or the defense of rights: for the time necessary to manage the claim, incident, or proceeding and, thereafter, for the applicable limitation periods.

f) Data derived from the use of cookies: for the periods indicated in the Cookie Policy.

When the data is no longer necessary, it will be deleted or, where applicable, blocked for the legally required periods.

The User may exercise, under the terms provided by applicable law, the following rights:

a) The right of access to their personal data.

b) The right to rectification of inaccurate or incomplete data.

c) The right to erasure of their personal data.

d) The right to object to the processing.

e) The right to request restriction of processing.

f) The right to data portability.

g) The right to withdraw consent at any time.

h) The right not to be subject to decisions based solely on automated processing, including profiling, where applicable.

To exercise their rights, the User may send a request to:

Racks Educational AI USA LLC

Email: info@racks.university

Or, alternatively, to the representative in the European Union:

RANGA VENTURES, S.L.

Email: hello@racks.house

The request must indicate the right the User wishes to exercise and contain the information necessary to verify the identity of the applicant. In case of reasonable doubt as to the User's identity, additional information may be requested to confirm it.

Where the User is located in Spain or in the European Union and considers that their rights have not been adequately addressed, they may lodge a complaint with the competent supervisory authority. In Spain, the competent authority is the Agencia Española de Protección de Datos.

Racks Educational AI USA LLC may send commercial, informational, or promotional communications about its programs, services, events, activities, content, or news where a valid legal basis exists for doing so.

In particular, such communications may be sent where:

a) The User has given their express consent.

b) A prior contractual relationship exists and the communications relate to products or services similar to those initially contracted or requested, to the extent permitted by applicable law.

The User may unsubscribe or withdraw their consent at any time via the link included in each commercial communication or by writing to info@racks.university or to the representative in the European Union.

Withdrawal of consent or unsubscription from commercial communications shall not affect the lawfulness of processing carried out previously.

As a general rule, Racks Educational AI USA LLC will not make decisions based solely on automated processing that produce legal effects concerning the User or similarly significantly affect them.

Should automated processing or profiling with such effects be carried out in the future, the User will be informed in advance under the terms required by applicable law.

Racks Educational AI USA LLC will apply reasonable technical and organizational measures to protect personal data against loss, misuse, unauthorized access, alteration, disclosure, or destruction.

Such measures will be applied taking into account the nature of the data processed, the risks associated with the processing, the state of the art, the costs of implementation, and the context of the processing.

However, the User should be aware that no data transmission over the Internet and no electronic storage system is completely secure.

The services, forms, and content of the website are not directed at minors, unless expressly stated otherwise in relation to specific programs, activities, or services.

In the event that data of minors is processed, such processing will be carried out only where a valid legal basis exists and, where necessary, with the authorization of their parents, guardians, or legal representatives.

If Racks Educational AI USA LLC detects that it has processed data of a minor without the appropriate authorization, it will take reasonable steps to delete such data as soon as possible.

The User warrants that the personal data provided is true, accurate, complete, and up to date.

The User shall be liable for any damage or loss, direct or indirect, that may arise as a result of a breach of this obligation.

In the event that the data provided belongs to a third party, the User warrants that they have sufficient authorization to communicate it and that they have informed said third party of the contents of this Privacy Policy.

This Privacy Policy may be amended where necessary to adapt it to legislative, technical, operational, case-law, or data-processing changes.

Amendments shall apply from the time of their publication on the website, unless another date is expressly indicated.

Users are advised to periodically review the Privacy Policy to stay informed about how their personal data is processed.

For any inquiry related to this Privacy Policy or to the processing of your personal data, the User may contact:

Racks Educational AI USA LLC

Email: info@racks.university

Or its representative in the European Union:

RANGA VENTURES, S.L.

Email: hello@racks.house